Download Flow VPN for Windows
Download the Flow VPN Client for Windows.
This client is the easiest way to use Flow VPN on a Windows system, with no complex configuration required.
Download Flow VPN for Windows
Configure VPN IPSec IKEv2 for Windows 2012 and 2016
You can manually configure FlowVPN for Windows 2012 and 2016 to create a secure IPSec IKEv2 connection to our servers.
First, download and install the FlowVPN client from here – you need this even if creating a manual connection as it contains several registry settings for our services.
Next follow this guide to setup FlowVPN for Windows.
Common Windows VPN Errors:
Windows Error 860 The remote access connection completed, but authentication failed because of an error in the certificate that the client uses to authenticate the server.
If you see an error: “Authentication failed because of an error in the certificate that the client uses to authenticate the server,” revisit IKEv2 setup in step 8 and 9 in Network Connections > Properties and uncheck IPV6 in the Networking tab. Try reconnecting Flow VPN.
VPN Error 87: The parameter is incorrect
This is a common error in Windows 10 when Internet Connection Sharing is enabled. Please disable Internet Connection Sharing.
The error has also been reported on systems with VMWare installed. Please disable the VMWare network adaptors.
If the issue persists, please reinstall the IKEv2 WAN Miniport and reboot the machine.
This is an issue with the Windows operating system configuration and not specific to FlowVPN.
Windows Error 13801 IKE Authentication Credentials are Unacceptable
Please install the FlowVPN client from https://www.fv.pn/download – this includes a registry fix for this issue. After installing FlowVPN please complete the following:
Network Connection -> FlowVPN -> Related Settings -> Change Adaptor Options -> FlowVPN -> Properties -> Security:
Data Encryption: Optional
Authentication: Use Extensible Authentication Protocol
Microsoft Secured Password
Error 809: The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (e.g., firewalls, NAT, Router etc.) between your computer and the remote server is not configured to allow VPN connections.
This error occurs when your system is unable to reach the VPN service. This is usually due to an issue with configuration on your local PC, LAN or an issue in the communication between your system and our VPN server.
Please check the following:
- Any Anti Virus software whitelists FlowVPN
- Ensure no other VPN applications are enabled
- Check your route configuration and ensure the “IPSec Passthrough” is enabled
- Change VPN Protocol
- Change VPN location
- Whitelist FlowVPN in your firewall
VPN Error Code: 868
This error occurs when the domain name for our server cannot be looked up. Please try changing to a different VPN location, or configure the connection manually and use the IP address for the VPN server.
How to manually set up Flow VPN on Windows 7, 8 and 10
You’ve signed up for Flow VPN and received your client area and VPN login details by email. Next, you need to configure your computer / device…
Windows 7 and 8: manually configure a connection
1. Open Notepad and save an empty file, ideally on your desktop
2. Right-click on the file, select ‘rename’ and change the file extension from .txt to .pbk
You’ll see a warning – click ‘Yes’, then the file’s icon should change.
3. Double click on your new .pbk file to open it. You’ll see a message: “The phonebook is empty…” – click ‘OK’
4. “Set up a new connection”: select ‘Workplace network’
5. Populate ‘server name’ with your choice of Flow VPN server addresses – you’ll find the full list in your client area.
Destination name can be anything, ‘FlowVPN’ is fine. Click ‘Create’
7. Enter your username and your VPN password – for Flow VPN subscribers your username will be your email address and you can find your VPN password in your client area. Please note that your VPN password is not the one used to log in to the client area.
Windows 10: manually configure a connection
- Go to All Settings > Network & Internet > VPN
- sweep from the right of the screen to open the menu and click VPN
- search for VPN and select “Change virtual private networks”
2. Click ‘Add a VPN connection’
3. Complete the fields as follows…
VPN Provider: Windows
Connection name: Flow VPN
Server name: your choice of server location – see the list in your client area – entered in the format uk.flow.host
VPN Type: PPTP
Type of sign-in info: Username and password
Username: your email address
Password: you can find your special VPN password in your client area
…then click ‘Save’
4. You’ll be returned to Network & Internet > VPN. Select Flow VPN and click ‘Connect’